DELIVERY
We deliver throughout Europe and to the United Kingdom. Our logistics partner is DHL.
DELIVERY TIME
We ship all orders within 24-48 hours (weekdays).
Sweden: 1–3 business days
EU: 3–7 business days
SHIPPING OPTIONS
Your orders are shipped with DHL and delivered either to a collection point or directly to your home – depending on what suits you best.
OUR RESPONSIBILITY
We want you to feel secure when shopping with us. If anything should happen during transport, we will help you contact the freight company and follow up on the matter until it is resolved.
RETURN ✨ Easy returns
Not entirely satisfied with your order? You have 14 days to return the item, as long as it is unused and in its original packaging.
HOW TO RETURN
Place the item in its original packaging.
Pack it carefully in a sturdy outer box or envelope.
Send the return to us:
FAHLÉN OF SWEDEN
Spinnvägen 15
903 61 Umea
Sweden
Always keep the receipt from the carrier until the return has been processed.
Please note: Unfortunately, we cannot accept returns of clearance items or discounted products.
Once your return has been received and approved, we will issue a refund to your original payment method.
📄 Read more on our page: Return and exchange policy
HELP & CONTACT
📧 Email: info@nelhaf.com
📞 Phone: +46 (0)10 265 1650