Shipping policy
We ship throughout Europe
All prices on the website exclude shipping costs, customs duties and import taxes unless otherwise stated.
Processing Time
Orders are normally processed within 24–48 hours on business days. Once your order has been confirmed and the delivery address verified, your package will be dispatched.
We ship Monday to Friday, excluding weekends, public holidays and extreme weather conditions that may prevent collection.
Delivery Time
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Sweden: 1–3 business days
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Rest of Europe: 3–7 business days
Delivery times are estimates and may be affected by customs processing, local carriers or other external factors beyond our control.
Customs Duties, Fees & Import Taxes (USA)
Orders to the USA are shipped from outside the United States.
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Customs duties, import taxes or other fees may apply
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These charges are not included in the product price or shipping cost
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Any applicable charges must be paid by the customer in accordance with US customs regulations
NÉLHAF is not responsible for delays caused by customs clearance.
Order Status & Tracking
Once your order has been shipped, you will receive an email containing your tracking number and a tracking link.
Tracking information may take 1–2 business days to update.
If you experience any delivery issues, please contact the carrier first.
Missing or Incorrect Items
If an item is missing or you have received an incorrect item, please contact us through our returns form within 14 days of delivery.
We will investigate the matter and respond within 2–4 business days.
Unfortunately, we cannot accept responsibility for missing or incorrect items reported more than 14 days after delivery.
Delivery Address
We do not ship to P.O. boxes or military APO/FPO addresses.
Please make sure that your delivery address is correct before placing your order.
If the address provided is incorrect and the carrier charges an additional address correction fee, this cost will be charged to the customer.
Shipping Options
Available shipping options and prices are displayed at checkout.
Please note:
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Standard shipping does not automatically include shipping insurance unless otherwise stated
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NÉLHAF is not responsible for shipments marked as delivered by the carrier
Liability
We want you to feel confident when shopping with us. If a problem arises, we will gladly assist you in communicating with the carrier. However, NÉLHAF is not responsible for delays or circumstances beyond our control.
Refused or Uncollected Packages
If a package:
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is refused by the recipient
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is not collected from the designated collection point
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is returned due to unpaid customs charges
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cannot be delivered due to an incorrect address
the shipment will be returned to us whenever possible, or handled by the carrier or customs authority.
Shipping costs, customs duties and any other applicable fees are non-refundable.
If the package is returned to us in its original condition and with the packaging unopened, the value of the products will be refunded in accordance with our return policy.
If the package is not returned to us—for example, if it is abandoned, destroyed or lost during return transit—it will be considered abandoned, and no refund will be issued.
Customs Duties & Fees
Import duties, taxes and fees are not included in the product price or shipping cost and are the customer’s responsibility.
For shipments to the United Kingdom, the customer is responsible for customs clearance.
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