We deliver throughout Europe and to the UK (except Norway). Our shipping partner is DHL .
DELIVERY TIME
- Standard delivery: 2–7 business days
SHIPPING OPTIONS
We use DHL as our logistics partner. Your orders are delivered either to a representative or directly to your home, depending on what suits you best.
OUR RESPONSIBILITY
Our responsibility ends when your order has been handed over to the chosen shipping company according to the delivery method you have chosen.
However, we want our customers to feel safe - if something should arise, we will be happy to help you contact the shipping company and follow up on the matter.
RETURN
You have the right to return goods within 14 days from the date of delivery, provided that the product is in unopened original packaging.
Please note that a fee of SEK 120 will be charged for unclaimed packages.
📄 Read more about our terms and conditions onthe Return and Exchange Policy page.
↩️ Fill out your return form and purchase your return shipping here
Refunds will be made to the same payment method used for purchase, after we have received and approved the return.
The customer is responsible for the return cost.
If the item is returned for a reason other than a fault we have caused, only the value of the item will be refunded - not the shipping cost.
Please note that we unfortunately cannot accept returns on sale items.
HELP AND CONTACT
📧 Email: info@nelhaf.com
📞 Telephone: +46 (0)10 265 1650