NÉLHAF
✔️ Free shipping on all orders
✔️ Shipped from Sweden within 24–48 hours
✔️ Delivery 1–3 days within Sweden / 3–7 days within the EU
✔️ 14-day open purchase policy
Delivered in an elegant gift box – perfect as a gift or for you & your partner.
Design
Each product is developed with a focus on fit, function and design, designed to meet our customers' needs.
Material
We work with carefully selected textiles, with a focus on quality and sustainability.
Finish
Carefully quality-assured and carefully packaged in an elegant gift box – to always be a gift that is truly appreciated.
NÉLHAF is a design-focused brand based in Umeå, Sweden. All of our products are developed in our studio where every detail is carefully thought out. We work closely with carefully selected factories in Europe and Asia, where we monitor production and ensure quality control on site. Once the products are approved, they are packaged and delivered directly to our customers. We create high-quality products that reflect our values – products we love ourselves and believe you will appreciate too.
DELIVERY
We deliver throughout Europe and to the United Kingdom. Our logistics partner is DHL.
DELIVERY TIME
We ship all orders within 24-48 hours (weekdays).
Sweden: 1–3 business days
EU: 3–7 business days
SHIPPING OPTIONS
Your orders are shipped with DHL and delivered either to a collection point or directly to your home – depending on what suits you best.
OUR RESPONSIBILITY
We want you to feel secure when shopping with us. If anything should happen during transport, we will help you contact the freight company and follow up on the matter until it is resolved.
RETURN ✨ Easy returns
Not entirely satisfied with your order? You have 14 days to return the item, as long as it is unused and in its original packaging.
HOW TO RETURN
Place the item in its original packaging.
Pack it carefully in a sturdy outer box or envelope.
Send the return to us:
FAHLÉN OF SWEDEN
Spinnvägen 15
903 61 Umea
Sweden
Always keep the receipt from the carrier until the return has been processed.
Please note: Unfortunately, we cannot accept returns of clearance items or discounted products.
Once your return has been received and approved, we will issue a refund to your original payment method.
📄 Read more on our page: Return and exchange policy
HELP & CONTACT
📧 Email: info@nelhaf.com
📞 Phone: +46 (0)10 265 1650
Coupon codes are sent to our customers in our newsletters, so don't forget to subscribe and/or create an account to access our offers. Some discount codes may be sent to specific individuals and may be locked to their personal accounts. Please keep an eye out for code promotions on our social media.
CLEAR
Due to our partnership with Klarna, we can offer all our customers the option to purchase our products and either pay directly or pay in installments. To read more about Klarna's terms and conditions, click HERE .
CREDIT CARD PAYMENT
You can shop with us using Visa, Mastercard and American Express cards that are approved for online shopping via Stripe payment. No additional fees are charged. The amount to be paid is reserved on your card but is only charged when your products are shipped to you. We reserve the right to verify the validity of the payment card, that sufficient funds are available to cover the value of the order and that the holder's address details are correct. We may refuse a purchase based on this information.
PAYPAL
Pay faster and more securely with PayPal. You can choose to fund your payment from your PayPal balance or via a debit or credit card linked to your PayPal account. For more information, read HERE .
Silk Bonnet
